Student Services

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Due to the coronavirus situation, all the service points at the University of Helsinki are closed for now. All the advising services provide online guidance. See details on each service point below.

Please follow the instructions provided by the University of Helsinki and your own faculty. Follow the effect of coronavirus on your studies in Instructions for Students and up-to-date information on the University's own website actively.

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The student information points provide services for all students at the University of Helsinki. The new Student Information at Kaisa House will have longer opening hours and it is more accessible as it enables students to e.g. get general advice regarding enrollment and student benefits while visiting the library.

All student information points (at Kaisa House, Kumpula, Meilahti and Viikki) offer you the following services:

In addition to face-to-face visits, you can still contact the students services via e-mail and phone in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki. Those student services points are specialized in one or more faculties, and you can also book an appointment there for counselling regarding your studies in the specific degree programme and faculty. If you study at the Open University and need guidance, please see contact information below. For the International Exchange Services you will find contact information here.

To speed up the service, please send your message from your helsinki.fi e-mail address or state your whole name, UH student number (or date of birth) and your phone number.

Kaisa House Student Information

The services offered at Kaisa House Student Information include registration for the academic year, year tags, changes in name or address information, official transcripts of records,  certificates for buying the student travel tickets, and other general advice regarding enrolment and student benefits.

Address:

Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
studentinfo@helsinki.fi

Office hours during the exceptional situation:

Walk-in service
Closed

Chat
Mon-Thur 9-15 (this page, right side)

Telephone service
Kaisa House Student Information does not have telephone service.

Kruununhaka Student Services

Faculty-specific study-guidance: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

Please note. For more specific guidance on exchange studies please contact the International Exchange Services, and for questions regarding admissions contact the Admission Services.

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 22221
kruununhaka-student@helsinki.fi

Office hours:

NB! Changes in our services starting from Monday 16th March 2020:

  • All study guidance bookings will be held by e-mail or telephone.
  • Pick-up point for diplomas is closed until further notice. Diplomas will be sent by mail.

Faculty of Social Sciences
Telephone Service
Tue 14–15
Thur 11–12

Pick-up point for diplomas (room 106) 
Thur 15–17 (CLOSED FOR NOW)

Swedish School of Social Science
Telephone Service
Thur 10–11

Pick-up point for diplomas (room 106)
Thur 15–17 (CLOSED FOR NOW)

  • If you need more in-depth advising, you can book an appointment from the link attached.
  • You can leave your documents in the mailbox number 70 (Student Service, Kruununhaka) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

NB! General study guidance has been moved to Kaisa House Student Information.

Kumpula Student Services

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

Physicum, 1st floor, Gustaf Hällströminkatu 2
PO Box 64, 00014 University of Helsinki
Tel +358 2941 50066
kumpula-student@helsinki.fi

    Student Services during exceptional situation:

    All face-to-face client service at the Kumpula Student Services service point is suspended from 17.3. You can still contact the Student Services during telephone hours and via e-mail. Appointments will be arranged with telephone or online connection when possible.

    Office hours:

    Telephone hours 
    Mon 12–14
    Thur 12–14

    Faculty-specific advising: Fac­ulty of Medi­cine

    Contact information:

    Meilahti
    Biomedicum 1, 3rd floor, Haartmaninkatu 8
    PO Box 63, 00014 University of Helsinki

    Ruskeasuo
    Hammasklinikka, 4th floor, Kytösuontie 9
    PO Box 41, 00014 University of Helsinki

    Tel: +358 2941 26200
    meilahti-student@helsinki.fi
    meilahti-specialist@helsinki.fi (specialist training)

    Student Services during exceptional situation:

    All face-to-face client service at the Meilahti Student Services service point is suspended from 17.3. You can still contact the Student Services during telephone hours and via e-mail. Appointments will be arranged with telephone or online connection when possible.

    Office hours:

    Telephone hours
    Mon 12–15
    Thur 12–14

    Metsätalo Student Services

    Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

    Contact information:

    Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40
    PO Box 24, 00014 University of Helsinki
    Tel: +358 2941 22322 (Faculty of Arts)
    Tel: +358 2941 22699 (Faculty of Theology)
    metsatalo-student@helsinki.fi

    Student Services during exceptional situation:

    All face-to-face client service at the Metsätalo Student Services service point is closed until further notice. You can still contact the Student Services during telephone hours and via e-mail.

    If you want to have a longer discussion about your studies, you can book an individual appointment online (blue bar on the left). All study guidance bookings will be held by e-mail or telephone.

    Office hours:

    Studies in the Faculty of Arts
    Telephone hours
    Mon 14–16
    Tue 13–15
    Thur 10–13

    Studies in the Faculty of Theology
    Telephone hours
    Mon 14–16
    Thur 10–13

     

    Porthania Student Services

    Faculty-specific advising: Fac­ulty of Law, also Language Centre and Open University

    Contact information:

    Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
    PO Box 16, 00014 University of Helsinki
    Tel +358 2941 24720
    porthania-student@helsinki.fi

    Changes in service from Monday 16.3.2020:

    o   All Vihta guidance bookings are held by telephone (or by telephone and e-mail) as far as possible.

    o   Pop up -guidances at Ohjauskulma on Tuesdays are cancelled.

    o   Pick up point for diplomas closed.

    Office hours:

    Faculty of Law
    Telephone Hours
    Mon 14–15
    Wed 11–12

    Pick-up point for diplomas (room 106) 
    Thur 15–17

    • If you need more in-depth advising, you can book an appointment from the link attached.
    • You can leave your documents in the mailbox number 70 (Student Service, Porthania) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

    NB! General study guidance has been moved to Kaisa House Student Information.

    Siltavuori Student Services

    Faculty-specific advising: Fac­ulty of Educational Sci­ences

    Contact information:

    PO Box 9, 00014 University of Helsinki
    Tel: +358 2941 29600
    siltavuori-student@helsinki.fi

    Office hours:

    NB! Changes in service from Tuesday 17.3.2020:

    • All study guidance bookings are held by telephone or e-mail
    • Pick up point for diplomas is closed until further notice. Diplomas will be sent by mail.

    Telephone hours:
    Mon 12–14
    Thu 10–12

    Pick up point for diplomas is CLOSED FOR NOW. Diplomas will be sent by mail.

    • If you need more in-depth advising, you can book an appointment from the link attached.

    NB! You can find the contact information for services for doctoral education here.

    Viikki Student Services

    Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

    Contact information

    Info Centre Korona, 3rd floor, room 343A, Viikinkaari 11
    PO Box 62, 00014 University of Helsinki
    Tel: +358 2941 57600
    viikki-student@helsinki.fi

    Office hours during the exceptional situation

    All face-to-face client service at the Viikki Student Services is suspended from 17.3. You can still contact the Student Services during telephone hours and via e-mail. Appointments will be arranged with telephone or online connection when possible.

    Telephone hours
    Mon 12–15 

    • If you need more in-depth advising, you can book an appointment from the link attached. Appointments will be arranged with telephone or online connection when possible during the exceptional situation.
    • Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
    • Student Services at the Production Animal Hospital by appointment.

    Student Advice by Appointment

    Do you have questions about studies and have not found the answers on the Instructions for Students website or elsewhere? If you have questions about the content of your degree, you should contact the teaching staff of your degree programme, but if you need assistance relating to the studies you have not yet completed, or general advice on the structure of your degree, you should make an appointment with a student adviser or education planning officer familiar with your degree programme. For a link to the appointment system, please see above.

    NB! When you book your appointment, be sure to select your degree programme from the menu and explain the reasons for your appointment in as much detail as possible. This will help us prepare for your visit.