Student Services

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The student information points provide services for all students at the University of Helsinki. The new Student Information at Kaisa House will have longer opening hours and it is more accessible as it enables students to e.g. get general advice regarding enrollment and student benefits while visiting the library.

All student information points (at Kaisa House, Kumpula, Meilahti and Viikki) offer you the following services:

In addition to face-to-face visits, you can still contact the students services via e-mail and phone in Kruununhaka, Kumpula, Meilahti, Metsätalo, Porthania, Siltavuori and Viikki. Those student services points are specialized in one or more faculties, and you can also book an appointment there for counselling regarding your studies in the specific degree programme and faculty. If you study at the Open University and need guidance, please see contact information below. For the International Exchange Services you will find contact information here.

To speed up the service, please send your message from your helsinki.fi e-mail address or state your whole name, UH student number (or date of birth) and your phone number.

Kaisa House Student Information

The services offered at Kaisa House Student Information include registration for the academic year, year tags, changes in name or address information, official transcripts of records,  certificates for buying the student travel tickets, and other general advice regarding enrolment and student benefits.

Address:

Kaisa House main entrance, 3rd floor, Fabianinkatu 30
PO Box 53, 00014 University of Helsinki
studentinfo@helsinki.fi

Office hours:

Walk-in service
Mon 12–16
Tue-Thur 12–15
Fri closed

Chat
Mon-Thur 10–12 (this page, right corner)

Exceptions in opening hours:
Walk-in service is closed on Wed 4.12.
Walk-in service is closed 23.12.2019–6.1.2020. However, chat is open 30.–31.12. between 10–12.

Kruununhaka Student Services

Faculty-specific study-guidance: Fac­ulty of So­cial Sci­ences, Swedish School of So­cial Sci­ence

Please note. For more specific guidance on exchange studies please contact the International Exchange Services, and for questions regarding the Master's admissions contact the Admissions Services.

Contact information:

Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
PO Box 16, 00014 University of Helsinki
Tel +358 2941 22221
kruununhaka-student@helsinki.fi

Office hours:

Faculty of Social Sciences
Telephone Service
Tue 14–15
Thur 11–12

Pick-up point for diplomas (room 106) 
Thur 15–17

Swedish School of Social Science
Telephone Service
Thur 10–11

Pick-up point for diplomas (room 106)
Thur 15–17

  • If you need more in-depth advising, you can book an appointment from the link attached.
  • You can leave your documents in the mailbox number 70 (Student Service, Kruununhaka) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

Exceptions in opening hours: telephone service and pick-up point closed 23.12.2019–6.1.2020

NB! General study guidance has been moved to Kaisa House Student Information.

Kumpula Student Services

Faculty-specific advising: Fac­ulty of Sci­ence

Contact information:

Physicum, 1st floor, Gustaf Hällströminkatu 2
PO Box 64, 00014 University of Helsinki
Tel +358 2941 50066
kumpula-student@helsinki.fi

    Office hours:

    Visiting and telephone hours 
    Mon 12–14
    Thur 12–14

    Student Service desk is located at the Kumpula library's info desk.

    Exceptions:

    Visiting and telephone hours on 19th December at 9-11.
    Visiting and telephone hours closed 23.12.2019 - 6.1.2020.

    Faculty-specific advising: Fac­ulty of Medi­cine

    Contact information:

    Meilahti
    Biomedicum 1, 3rd floor, Haartmaninkatu 8
    PO Box 63, 00014 University of Helsinki

    Ruskeasuo
    Hammasklinikka, 4th floor, Kytösuontie 9
    PO Box 41, 00014 University of Helsinki

    Tel: +358 2941 26200
    meilahti-student@helsinki.fi
    meilahti-specialist@helsinki.fi (specialist training)

    Office hours:

    Visiting and telephone hours
    Mon 12–15
    Thur 12–14

    Exceptions:

    Visiting and telephone hours closed 23.12.2019 - 6.1.2020

    Metsätalo Student Services

    Faculty-specific advising: Fac­ulty of Arts, Fac­ulty of Theo­logy

    Contact information:

    Metsätalo, C-wing, 3rd floor, room C305, Unioninkatu 40
    PO Box 24, 00014 University of Helsinki
    Tel: +358 2941 22322 (Faculty of Arts)
    Tel: +358 2941 22699 (Faculty of Theology)
    metsatalo-student@helsinki.fi

    Office hours:

    Studies in the Faculty of Arts
    Visiting and telephone hours
    Mon 14–16
    Tue 13–15
    Thur 10–13

    Studies in the Faculty of Theology
    Visiting hours
    Mon 14–16

    Telephone hours
    Thur 10–13

    • If you need more in-depth advising, you can book an appointment (see the adjacent link).
    • You can also leave documents in the mailbox in the corridor during the opening hours of the building.

    Porthania Student Services

    Faculty-specific advising: Fac­ulty of Law, also Language Centre and Open University

    Contact information:

    Swedish School of Social Science, Snellmaninkatu 12, entry from Yrjö-Koskisen katu
    PO Box 16, 00014 University of Helsinki
    Tel +358 2941 24720
    porthania-student@helsinki.fi

    Office hours:

    Faculty of Law
    Telephone Hours
    Mon 14–15
    Wed 11–12

    Pick-up point for diplomas (room 106) 
    Thur 15–17

    • If you need more in-depth advising, you can book an appointment from the link attached.
    • You can leave your documents in the mailbox number 70 (Student Service, Porthania) in the entrance hall of Swedish School of So­cial Sci­ence during the opening hours of the building.

    Exceptions in opening hours: telephone service and pick-up point closed 23.12.–6.1.

    NB! General study guidance has been moved to Kaisa House Student Information.

    Siltavuori Student Services

    Faculty-specific advising: Fac­ulty of Educational Sci­ences

    Contact information:

    PO Box 9, 00014 University of Helsinki
    Tel: +358 2941 29600
    siltavuori-student@helsinki.fi

    Office hours:

    Telephone hours
    Mon-Tue 12–14
    Thu 10–12

    Diploma certificate pick-up (Minerva k141d)
    Mon 10–12 
    Thur 14–16

    • If you need more in-depth advising, you can book an appointment from the link attached.

    NB! You can find the contact information for services for doctoral education here.

    Exceptions in opening hours:

    Siltavuori Student Services is closed

    • 6.12.
    • 23.12.-6.1.2020

    Viikki Student Services

    Faculty-specific advising: Fac­ulty of Ag­ri­cul­ture and Forestry, Fac­ulty of Bio­lo­gical and En­vir­on­mental Sci­ences, Fac­ulty of Phar­macy, Fac­ulty of Veter­in­ary Medi­cine

    Contact information:

    Info Centre Korona, 3rd floor, room 343A, Viikinkaari 11
    PO Box 62, 00014 University of Helsinki
    Tel: +358 2941 57600
    viikki-student@helsinki.fi

    Office hours

    Walk-in and telephone hours
    Mon 12–15 

    • If you need more in-depth advising, you can book an appointment from the link attached.
    • Student Services at the the Small Animal Hospital and Equine Hospital by appointment.
    • Student Services at the Production Animal Hospital by appointment.

    Exceptions in opening hours

    Walk-in, telephone and appointment services are closed 23.12.2019–6.1.2020.

    Student Advice by Appointment

    Do you have questions about studies and have not found the answers on the Instructions for Students website or elsewhere? If you have questions about the content of your degree, you should contact the teaching staff of your degree programme, but if you need assistance relating to the studies you have not yet completed, or general advice on the structure of your degree, you should make an appointment with a student adviser or education planning officer familiar with your degree programme. For a link to the appointment system, please see above.

    NB! When you book your appointment, be sure to select your degree programme from the menu and explain the reasons for your appointment in as much detail as possible. This will help us prepare for your visit.